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Google Analytics | Marketing Your Cosmetic Business Online Part 4

Using Google Analytics to Monitor Success

Whatever the size of your website, I would recommend that you or your web company install Google Analytics to monitor it.  This is a free service from Google which measures the amount of people who visit your website, the entry paths that they choose to take to get there and the activities they pursue whilst on your site.

You can install Google Analytics by inserting a small amount of code in the background of the website; all web developers should offer this.  You can then choose to receive regular reports – most people do this weekly – about the use and performance of your site.

The amount of information offered from Google Analytics is staggering and you could spend your life analyzing it.  In fact many people do just this and website analytics is a profession in itself and large online companies such as Amazon employ hundreds of people analyzing each aspect of their websites performance.

What to use Google Analytics for

The main information you need from Google Analytics is:

  •  the number of unique visitors coming to your site
  • the most common pages
  • the bounce rate
  • the search terms that people are using to find you

Hits vs Visits

Many web companies will try to impress you with the number of “hits” you are getting to your site.  The number of hits is not the same as the number of people who visited your site.  Hits are the number of times the server which hosts your website is asked for items.  This may be a photo, text or something else.  This means that if one person looks at lots of pages they will be creating many hits.

Likewise, should you count one person who visits your site multiple times each time they go in?  You or your team will probably look at your website many times over a month and you should only be counted once.  This is why the metric to track is unique visitors.  This is the amount of different individuals you have looked at your site during the specified period.

For most websites the most commonly visited page is the home page, from there however where to do people go?  This gives you and indication of which topics they are interested in.  You should use this information to show you what your users are most interested in.  Focus on improving the most popular rather than the least used pages.

The Bounce Rate

The bounce rate is the number of people who looked at a page and went no further through the site.  Essentially people who left your site for whatever reason.  It is good for some pages to have a high bounce rate but bad for others.

For example if the page is the fill out an enquiry section you would hope the user fills this in and exits the site- hence a high bounce rate is acceptable.  However it is not good to have a high bounce rate on your home page.  This means that people are looking at what you have to offer and choosing not to leave your site.  If this is the case you need to look carefully at your home page.

Keyword Reports

Finally look at the report in Google Analytics on the words people use to find your site.  Are they the words you would expect people to be using and is the number of words used increasing month on month?  An increasing amount of words is a good sign that Google is increasingly recognizing your site.

Google analytics is an incredibly powerful free tool that allows you to see how your website is performing in minute detail- the amount of data that it can give you is immense.  However don’t get bogged down and concentrate on the main factors discussed above.

In our next Marketing Your Business Online Blog…SEO & Ranking! If you are interested in more in-depth business marketing training for the medical aesthetics industry, Cosmetic Courses are experts in providing this. Call us today on 0845 230 4110 or [email protected]

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Marketing Your Cosmetic Business Online Part 3: Creating A Website

Creating a Winning Website

Once you have achieved the first stage- you own and have registered your chosen domain name with your details – you now need to create a winning website on that domain.

There are a myriad of options here, ranging from employing a web company to design a website for you, to building it yourself.  The best option depends on what you want the website for and your budget.  The most expensive option is not, however, necessarily the best.

WordPress

  • I would recommend www.wordpress.co.uk as a good place to start.
  • WordPress is an “open source program” – free and maintained by enthusiasts rather than a single company
  • WordPress was actually started as a blogging platform but, over time, people have used it more and more to build websites
  • WordPress is easy to learn and use
  • Sites built in Wordpress tend to perform very well in Google searches

Beware, however, because external web companies you hire may not be very keen for you to develop sites based on WordPress:  building your site on this platform gives your company and employees a lot of independence to edit your site without a great deal of technical knowledge. Web Design companies would obviously prefer you to need them to administer and maintain your site so they will probably try to talk you into using more complicated platforms than WordPress. Crafty Web Companies!

There are a large number of WordPress themes  available.  These are essentially different designs of blank websites into which you drop your content, text, photos and videos.  Most of the designs are free but some of them may cost a small amount.  In general they look great- very clean and modern – and increasingly many of the sites you see on the web are designed in WordPress without you even realizing it.

Overall, if you like technology and have the time, I would advise you to look at WordPress.  If technology terrifies you or you simply do not have time to spare from the day-to-day running of your business, perhaps it might be best to look for a Web Design company to create your website for you.

Choosing a Web Design Company

Contrary to popular belief, websites do not need to be expensive. I would recommend that you create a brief detailing exactly what you want from your site and get quotes from at least three different Web Design companies.

TIP: Where possible, it is often best to use a local company because building and maintaining a website requires a lot of communication which may be best performed personally rather than on the phone.

In your website specification you will need to let them know how large you would like the website to be (how many pages) and what content you want on the pages.  It is possible to include text, photos, audio and video.

Generally web companies are happier to create a website that you have provided  content for.  You have the expertise and will know the topic better than them. This unfortunately means that in most cases you will need to provide all the content for the website yourself. This will either require allocating time from yourself or employing a copywriter.

Plan Your Resources

It is important to think about what you have time to create before approaching a website company.  A bit like planning an extension to your house and employing a builder- it is best to have thought things through and come up with a plan before hand rather than making it up as you go along.

Remember that a website is an evolving creation.  It should be updated regularly with new content which is often done via a Blog (the quickest, easiest and most current method).  Google actively encourages websites to regularly add new content and actively penalizes the rankings of companies which do not do so.

Creating a Winning Website

Once you have achieved the first stage- you own and have registered your chose domain name with your details – you now need to create a winning website on that domain.

There are a myriad of options here, ranging from employing a web company to design a website for you, to building it yourself.  The best option depends on what you want the website for and your budget.  The most expensive option is not, however, necessarily the best.

I would recommend www.wordpress.co.uk as a good place to start.  WordPress is an “open source program”. This means that it is free and maintained by enthusiasts rather than a single company.  WordPress was actually started as a blogging platform but, over time, people have used it more and more to build websites.

The advantages of WordPress are that it is free and easy to learn and use and sites built in it tend to perform very well in Google searches.  Beware, however, because web companies may not be very keen for you to develop sites based on WordPress:  building your site on this platform gives your company and employees a lot of independence to edit your site without a great deal of technical knowledge. Web Design companies would obviously prefer you to need them to administer and maintain your site so they will probably try to talk you into using more complicated platforms than WordPress.

There are a large number of WordPress themes  available.  These are essentially different designs of blank websites into which you drop your content, text, photos and videos.  Most of the designs are free but some of them may cost a small amount.  In general they look great- very clean and modern – and increasingly many of the sites you see on the web are designed in WordPress without you even realizing it.

Overall, if you like technology and have the time, I would advise you to look at WordPress.  If technology terrifies you or you simply do not have time to spare from the day-to-day running of your business, perhaps it might be best to look for a Web Design company to create your website for you.

Choosing a Web Design Company

Contrary to popular belief, websites do not need to be expensive. I would recommend that you create a brief detailing exactly what you want from your site and get quotes from at least three different Web Design companies.  Where possible, I feel it is best to use a local company as building and maintaining a website requires a lot of communication which may be best performed personally rather than on the phone.

In your website specification you will need to let them know how large you would like the website to be (how many pages) and what content you want on the pages.  It is possible to include text, photos, audio and video.  Generally web companies are happier to create a website that you have provided  content for.  You have the expertise and will know the topic better than them.

This unfortunately means that in most cases you will need to provide all the content for the website yourself. This will either require allocating time from yourself or employing a copywriter.

It is important to think about what you have time to create before approaching a website company.  A bit like planning an extension to your house and employing a builder- it is best to have thought things through and come up with a plan before hand rather than making it up as you go along.

Remember that a website is an evolving creation. It should be updated regularly with new content which is often done via a Blog (the quickest, easiest and most current method). Google actively encourages websites to regularly add new content and actively penalizes the rankings of companies which do not do so.

In our next Marketing Your Business Online Blog…Tracking Success! If you are interested in more in-depth business marketing training for the medical aesthetics industry, Cosmetic Courses are experts in providing this. Call us today on 0845 230 4110 or [email protected]

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Marketing Your Cosmetic Business Online Part 2: Claim Your Domain

Claim Your Cyber Territory – Marketing

The second stage in our medical aesthetic business marketing blog series is to look at domain registration.

A domain name is the name of a website: cosmeticcourses.co.uk , for instance, is our teaching and training company. This is also known as the URL (uniform resource locator). Mr. Adrian Richards of Cosmetic Courses owns adrianrichards.com. But who owns variations of this, such as adrianrichards.co.uk? He tried to buy this some years ago but it was already taken by a professional person from Shropshire! Whilst researching this article, he looked it up again and this person has not renewed the registration so we have added it to our portfolio.

This is an activity you should consider performing at regular intervals to ensure that competitors are not gaining traffic for terms related to your business.

Buying Domain Names – Marketing

It can cost from under £10 a year to buy yourname.co.uk. To find out if your name is available, simply search for domain registration companies on Google and a search bar will appear. Type in your name and select .co.uk and you will see if it is available. Generally most of the more common names are taken but if you are called something unusual you may well find that it is available.

In recent years, more and more people have become aware of the value of URL’s and it is very rare to find any one or even two word combinations left. Some investment and pension schemes are even starting to value URL’s as a valuable asset which are increasing in value and are adding these to their portfolios.

You will see that there are many variations of domain endings available. (.com .biz .edu etc.) Names ending in .coms are the most popular and therefore most expensive as they are not county specific. Amazon.com for instance is the international version of Amazon, whereas Amazon.co.uk is the UK branch. If you live and work in the UK, we would advise you to buy the .co.uk version as it is likely to appear higher in searches performed within the UK.

What Happens Once You Have Bought Your Domain?

Once you have purchased your domain name, it will be registered to you and if you have entered your card details and selected the automatic renew it can be yours for as long as you want.

Once you have your domain name or names, you need to make sure they are registered to you at your address- this way you have control over them. A favorite ruse of many web design firms is for you and them to choose the name of a website and they then register it in their name. This means that technically you may not own it although you have paid for the website. In most cases this is fine but if you ever want transfer your website or have it re-designed by another company the fact that you do not own the domain may come as an unpleasant surprise.

Many astute people realized the power of domain names in the early days of internet marketing and registered lots of them for under £10. They are now worth many times this; just recently I received an offer to buy plasticsurgeon.co.uk for a figure over £10,000. Is it worth it? Why would I want it? The main reason is that URL’s containing an exact match for the term a user enters into Google are more likely to appear higher in a Google search. If I search for ‘plastic surgeon’ in Google (all other factors being equal) plasticsurgeon.co.uk will appear higher than adrianrichards.co.uk.

There is a group of experts who scour the market for high value lapsed domain names. This means that if either a large company or individual fail to re-register their domain name, after a period of time the domain is released to the first person to buy at the normal rate of under £10. This way it is possible to obtain a valuable asset for a minimal cost.

In our next Marketing Your Business Online Blog…Creating A Winning Website! If you are interested in more in-depth business marketing training for the medical aesthetics industry, Cosmetic Courses are experts in providing this. Call us today on 01844 390110 or [email protected]

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Marketing your Cosmetic Business Online Part 1: Harnessing Google

Have you ever Googled yourself?

Who owns your-name.co.uk?  If no one does…should you?

If you have never considered these questions, now is the time to start.

Search engines already know a lot about you. Google in particular is by far the largest, used for over 70% of searches in the UK. If your picture has appeared electronically on any hospital website, it is likely that Google will have seen it.  Enter your name into a Google search and select ‘images’ from the left column.  You may see yourself: at the very least, it is always interesting to see what people with the same name as you look like and do for a living!

Google has recently created Google profiles. You can search for this by typing ‘profiles’ into the Google search bar.  Here you may find information about yourself which you may not have been aware is there.  You can claim your profile and fill out the relevant details including photos and CV.  This way you can make sure that Google has the correct information on you for viewing around the globe.

What Can Your Patients Learn About You Online?

Increasingly, patients and relatives of patients are using search engines to research you.  Would you want the family of a patient you are caring for to see you letting your hair down on your Facebook profile?  Do you want them knowing personal information about you such as your relationship status?

As a medical professional should you even be on Facebook?  You can change the settings on Facebook to make your details more private.  The default setting for Facebook is not particularly private and your information can be widely viewed.  If you have got a Facebook page, therefore, we would strongly suggest that you look at the security settings.

We would also recommend (if you have not already done so) that you research what Google and the other search engines already know about you.  Change and correct anything that is incorrect and try and limit access to accurate information that you would like to be kept more private.

Never Underestimate the Power of Google

The position in which you appear on a Google search is of crucial importance.

  • Over 80% of people click on the first 3 results in Google
  • The majority only ever click the first result
  • This leaves only approximately 20% of your potential online business looking at the results lower down the page
  • Some people are not even aware of more than 1 page of results on Google!

If you are trying to get people to your site rather than a competitors’, your position on Google is therefore vital; if you can be in first rather than second position you can expect twice the about of traffic, enquiries and hopefully business.

Your business should aim to appear on page 1 of Google, preferably as near to the top of the page as possible.  If you do not appear here or your position drops unexpectedly, this can have very negative effects on your business.

In our next Marketing Your Business Online Blog…Claiming your Territory Online! If you are interested in more in-depth business marketing training for the medical aesthetics industry, Cosmetic Courses are experts in providing this. Call us today on 0845 230 4110 or [email protected]

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5 Tips for Medical Aesthetic Business Marketing

So I’ve done my Botox Training…now what?

Gaining thorough, high-quality training in medical aesthetic treatments like Botox, Dermal Fillers, Dermaroller Therapy and Skin Peels is only the beginning. Once you have these skills and are confident that your techniques are sufficiently advanced to be competent providing treatments to the public, what now?

Time to start Marketing your Business

Whether you already have an established practice and are adding medical aesthetic treatments to your repertoire, or are starting your business from scratch, your skills and expertise will never translate into profit without a fantastic reputation – or brilliant marketing! Both of these factors are interlinked: as your client base grows, they will start to spread the word amongst themselves and so your reputation will grow, too. But first you need to attract the initial streams of patients.

Marketing can be a daunting prospect if you don’t know where to begin. There are many business sharks out there, eager to profiteer from the common knowledge that medical aestheticians are not necessarily marketing and technology savvy.

Marketing and Technology savvy?

Yes. These days, the two are well and truly interlinked.

Whilst some forms of offline marketing – adverts and features in local magazines and newspapers, fliers or posters – may serve you well, the wider market is lurking online. You have the potential to reach much greater numbers, further afield and at a lower cost. If you get it right.

Where to start?

There are a few bog-standard basics that Cosmetic Courses recommend for delegates looking to market their medical aesthetic business:
1. Create a brand, not just a business
Spend time choosing a catchy name and slogan, design an eyecatching logo and be consistent with colour-schemes from stationary to sites. The objective is to establish branding instantly recognisable and so compelling that prospective patients choose you over your competition.
2. Get socialising:
Social media is a very powerful tool for networking, creating your brand image and engaging prospective patients. First you need to identify where the majority of your patients ‘hang out’ – is it Facebook, Twitter, LinkedIn, Youtube or Google+? Very few small business owners have time to juggle all these accounts so maybe just focus on one or two for best results. Each has strengths and weaknesses unique to the medical aesthetic industry – look out for more on this in a future Cosmetic Courses blog!
3. Don’t just say it, Blog it!
A blog is a great way to create a more personal voice for your company, let patients know what is happening, what offers you are doing and what you are thinking.
4. SEOk
SEO (or search engine optimisation) is vital to making sure your website works to pull in patients. Combined with social media and creating lots of new content through your blog and on your website pages themselves, SEO involves researching keywords to see which are most popular with your patients when they search online. You then need to make sure all your pages frequently mention these words: in a natural-sounding way! There’s quite a knack to this and there are many hints’n’tips tutorials online…or you can get Cosmetic Courses to give you some training!
5. Make Links
Inbound link-building can boost the visibility of your site on search engines and help you network with other sites. There are lots of ways of getting links to your site…but you need to be aiming for high quality, relevant links, not tons of cheap ones from sales sites that are nothing to do with yours!

These 5 business marketing pointers are just the tip of the iceberg when it comes to using digital for your medical aesthetic business. There are also many factors specific to the cosmetic industry which need to be borne in mind.

If you would like some training in business marketial traning for your medical aesthetic business, why not consider a business marketing training course with Cosmetic Courses? With expert guest speakers, hints and tips a-plenty and lots of ongoing support after the initial training, it could be just what you need to get your business off the ground! Contact us on 0845 230 4110 or [email protected] for more details about upcoming dates and availability.

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